Capstone Corporation

  • Help Desk Technician

    Posted Date 2 weeks ago(1/4/2019 3:54 PM)
    Job ID
    9840
    # Positions
    1
    Job Location
    US-VA-Arlington
    Experience (Years)
    1
    Category
    Information Technology - Professionals
  • Overview

    Capstone is seeking a Help Desk Technician to support the Office of the Chief of Naval Operations and selected components of the Secretary of the Navy.

     

    This position is located at the Pentagon.

     

    #capstone

     

    Responsibilities

    • Records all trouble ticket calls received via phone calls, email, or voicemail into the call center ticketing system.
    • Creates, modifies, and deletes internal users’ system accounts.
    • Assists clients with their IT software and/or hardware issues.
    • Performs follow-up calls to ensure IT issues have been resolved in a timely manner and within Service Level Agreement levels (SLAs).
    • Performs software installation and general pre-visual inspection and power up test of equipment.
    • Repairs minor software and hardware deficiencies on the computer equipment/racks.

    Basic Qualifications

    Minimum education and experience:

    • High school diploma.
    • One (1) year experience in help desk support role.

    Certifications:

    • 8570.01 IAT Level I certification required (e.g. A+CE, SSCP, Network+CE).

    Minimum qualifications:

    • Proven communication skills resulting in effective results with end-users.
    • Knowledge of trouble ticket systems.

    Minimum clearance:

    • Final DoD Secret clearance.

    EEO statement

    EOE minority/female/disability/veteran

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