Capstone Corporation

  • Tier II Desktop Support Technician

    Posted Date 2 weeks ago(2/10/2019 10:06 AM)
    Job ID
    # Positions
    Job Location
    US-DC-Washington Navy Yard
    Experience (Years)
    Information Technology
  • Overview

    Capstone Corporation is currently seeking a Tier II Helpdesk Technician to support Commander, Navy Installations Command (CNIC) located at the Washington Navy Yard, Washington, DC.


    • Supports, troubleshoots, and remediates issues pertaining to current and future versions of desktop operating systems to include, but not limited to, Windows 7 and follow on operating systems.
    • Installs, supports, troubleshoots and remediates issues pertaining to new/reissued PC hardware and software.
    • Accurately completes CNIC user agreement forms and other processes associated with property, and obtaining the necessary signatures, and distributing forms in a timely manner.
    • Integrates system peripherals such as printers, PDAs, scanners, digital senders, mass storage devices, etc. into users’ workstations.
    • Configures and supports end-user network connectivity including, but not limited to, wired LAN, wireless LAN, and broadband wireless cards.
    • Provides support for all IT equipment, to include PCs, printers, portable computers, blackberry and smartphone devices, Polycom (video VTC) units and other miscellaneous IT equipment.
    • Installs, configures, and supports current and future versions of TCP/IP networking and remote access software.  This includes, but is not limited to, VPN, Broadband Dial-up.
    • Installs, configures, and troubleshoots e-mail client software (Outlook) and guide/assist customers in the management of their email and use of these client applications including, but not limited to, the use of rules and personal folders/archives.
    • Performs equipment relocation, installation, expansion, connection/disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices.
    • Provides support for CAC (Common Access Card) deployment.  Supports and troubleshoots smart card readers, middleware, and PKI (Public Key Infrastructure) Certificates.  Provides troubleshooting for CNIC personnel regarding CAC cards and its software certificates.
    • Supports asset inventory services for blackberry, air cards, web cams, smart card readers, VTC units, monitors, laptops and desktops for 600+ users.

    Basic Qualifications

    Minimum education and experience: 

    • Bachelor's Degree. Four (4) years of additional experience may be considered in lieu of degree.
    • Two (2) years of technical experience with a wide range of hardware and software applications.

    Minimum qualifications:

    • Must possess excellent customer interface skills.

    • Proven ability to detect and remediate tier II desktop issues related, but not limited to, Windows operating systems.

    • Familiarity with asset inventory services for blackberry, web cams, smart card readers, monitors, laptops, desktops, etc. for hundreds of users.

    • Understanding of CAC deployment process and ability to troubleshoot related issues.

    • Ability to perform equipment relocation and installation including all related technical requirements.

    Minimum clearance:

    • Final DoD Secret clearance.


    Preferred Qualifications

    • Bachelor's degree in a related field.

    EEO statement

    EOE minority/female/disability/veteran


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