Capstone Corporation

  • Help Desk - CNIC Logistics

    Posted Date 3 weeks ago(9/25/2018 8:54 AM)
    Job ID
    9747
    # Positions
    2
    Job Location
    US-FL-Jacksonville
    Experience (Years)
    2
    Category
    Information Technology - Professionals
  • Overview

    Capstone Corporation is currently seeking Help Desk Logisticians to provide support to Commander, Naval Installations Command (CNIC) located in Virginia Beach, VA.  These positions provide on-going logistics support for the Naval Security Forces (NSF) Ashore AT/FP Equipment Program and will be filled upon final task order award.

    Responsibilities

    The Help Desk - Logistics position provides program, logistics and technical/administrative support services across the AEL program including assisting with new product identification; facilitating cross command operations meetings and internal CNIC briefings by providing meeting support; assisting all parties in identifying and resolving equipment requests, shipping, receipt, and warehousing discrepancies; and help desk services.

    • Assists in researching and identifying new security equipment products.

    • Drafts meeting agendas and retains visibility of a fast-paced operationally driven program that commonly has pop-up urgent matters needing integration into several concurrent plans of action.

    • Provides updated data on inventory and equipment request processing for internal and external briefing to CNIC.

    • Receives and reviews submitted requests from Navy installations.

    • Assists in tracking and resolving equipment orders, deliveries, and receipt to the CNIC headquarters warehouse site and to individual installations.  

    • Provides technical and logistical support to CNIC N3AT headquarters, regional, and site personnel in support of the CNIC NSF Ashore AT/FP Equipment Program via telephone or e-mail including:

      • Collecting data on equipment status

      • Documenting interface with end-users

      • Providing performance data and metrics

      • Providing customer support to ordering installations.

     

    Basic Qualifications

    Minimum education and years of experience:

    • Bachelor's degree.  Four years experience may be considered in lieu of degree.
    • Two (2) years of related experience.

    Minimum qualifications:

    • Strong attention to detail and organizational skills.
    • Ability to perform similar administrative tasks in a challenging fast-paced environment.
    • Excellent customer service skills and ability to interface with and assist customer personnel with complex issues.

    Minimum clearance:

    • Final DoD Secret clearance.

     

    EEO statement

    EOE minority/female/disability/veteran

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