Capstone Corporation

Help Desk Technician

Posted Date 3 weeks ago(1/29/2018 10:18 AM)
Job ID
# Positions
Job Location
Experience (Years)
Information Technology - Professionals


Join Capstone in supporting the Office of the Chief of Naval Operations and selected components of the Secretary of the Navy, as a Help Desk Technician.


This position is located at the Pentagon.





  • Records all trouble ticket calls received via phone calls, email, or voice mail into the call center ticketing system.
  • Creates, modifies, and deletes internal users’ system accounts.
  • Assists clients with their IT software and/or hardware issues.
  • Performs follow-up calls to ensure IT issues have been resolved in a timely manner and within Service Level Agreement levels (SLAs).
  • Performs software installation and general pre-visual inspection and power up test of equipment.
  • Repairs minor software and hardware deficiencies on the computer equipment/racks.

Basic Qualifications

Minimum education and experience:

  • High school diploma.
  • One (1) year experience in help desk support role.


  • 8570.01 IAT Level I certification required (e.g. A+CE, SSCP, Network+CE).

Minimum qualification:

  • Proven communication skills resulting in effective results with end-users.
  • Knowledge of trouble ticket systems.

Minimum clearance:

  • Final DoD Secret clearance.

EEO statement

EOE minority/female/disability/veteran


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